Essendon Renault, 600 Mount Alexander Road, Moonee Ponds

Reviews

• Tania Talevski

  31.07.2018
  ★ ☆ ☆ ☆ ☆
  Not a good experience @ Renault Essendon.
  
  Signed a purchase contract on the 18th March 2017 with a guaranteed delivery of 3 weeks (told by David to expect it in two weeks, but three weeks was worst case scenario!). Well… only got the vehicle yesterday, 19th May 2017 – 2 months later.
  
  Before the signing of the contract, David offered excellent customer service. This changed as soon as they could not deliver on their word. You would think he would be apologetic, but instead it was as though we had become a burden, returning calls and beginning his conversation saying “Hi, I’ve come in on my day off to call you” with a tone of dis-satisfaction and annoyance. All we wanted to know was how much longer, and even this could not be answered. Well, the saga and wait continues… we now have to wait on the refund of our deposit and equity of the trade-in. This is yet to be settled – no urgency in any areas of their customer service.
  
  Good luck to future purchasers at this dealership. Hopefully they take something from this experience, and offer you an experience that is a lot better than ours.
• Sarfaraj Shahjahan

  17.07.2018
  ★ ☆ ☆ ☆ ☆
  If I could, I would have given zero. They are deceptive and untrustworthy. We had bought two Vans worth of $100000. We knew which Van we are after. The dogdy salesman trying to sell us defective older model van which had been sitting in their yard for two years at a price that was not far off from the brand new latest model Van despite. When we received the van, they were faulty. It took them two months to deliver the van upon recieving the fund. We had been given only quarter tank fuel when we picked up the vans for the first time. I have bought several brand new car before, and I always received full tank. When asked about it, the response from the sales guy was that its a big tank, and they can't afford to give us full tank. Infact we are lucky that we are receiving any fuel at all!!!

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